Dangerous Items in Baggage
For safety precautions, dangerous articles such as those listed below must not be carried in passengers baggage:

• Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous, e.g. butane, oxygen, liquid nitrogen, and aqualung cylinders)
• Corrosive materials (acids, alkalis, mercury and wet cell batteries)
• Explosives (amunitions, blank cartridges, fire arms, fireworks and flares)
• Flammable liquids and solids (lighter fuel, matches, paints, thinners, fire-lighters)
• Radioactive materials
• Brief-cases and attache' cases with installed alarm devices
• Oxidising materials (bleaching powder and peroxides)
• Poisons and infectious substances (insecticides, weed-killers and live virus materials)
• Other dangerous articles (e.g. magnetised material, offensive or irritating materials)
• Sporting cartridges securely boxed and in quantities of not more than 5kgs per person
• Excluding ammunition with explosive or incendiary projectiles may be carried with the approval of the airline

For further information contact the Passenger Handling Section on HelpDesk@Buraqair.com

Children and Infants:
Children and Infants accompanied by families and adults will always be given maximum assistance to ensure a pleasant flight.

Check-in procedures
Counters are available for Economy Class passengers. All counters cater for all scheduled and charter flights departing at a given time for quick and efficient service. Passengers are requested to check-in at least one and half hours before schedule time of departure. Check-in closure for all Buraq Air flights is twenty minutes prior to departure. Check in for Buraq Air flights to Allepo, Syria and Istanbul, Turkey commence two hours before departure and close 40 minutes prior the departure.

Hand Luggage
Each passenger is allowed to carry one (01) piece of hand luggage the dimensions of which should not exceed 18cms x 45cms x 50cms and which should not weigh more than five kilos (5kgs).
Buraq Air mandates that all carry-on items must fit under a seat or in an enclosed storage compartment. Our gate or flight personnel may need to further limit the amount of carry-on baggage for a particular flight depending on the cabin storage capacity of the aircraft type and the expected number of passengers.

Checked-in Luggage
The amount of checked in baggage weight allowed per person in the First/Business class is 30kg while Economy passengers are allowed 20kg. Each checked-in baggage should not exceed 32kilos in weight, irrespective of whether the allowed excess baggage limit has been exceeded. All Baggage in excess of 32kilos will have to be repacked in two bags.

What are the baggage limits for international travel?
The carry-on baggage limitations are the same for international and domestic travel.
If your baggage is overweight and excess the applicable excess fee above plus the applicable overweight charge above will be charged per bag.

If any of your items weighs more than 100 lbs./45 kg or measures more than 62 in./157 cm, please call our Air Cargo Department.

If you are traveling with a musical instrument and it is too large to carry-on, we suggest purchasing a ticket for the adjacent seat. For details, call Buraq Air Reservations at: 218-21-433-7300.

Notes:
-All charges are based on one way travel. All Buraq Air and Other Airline charges are paid at the Airport Ticket Counter upon Departure.
-All size measurements are linear (length+width+height)

What do I do if I have damaged or missing baggage?
All damage claims should be reported in person prior to leaving the airport. This notification must take place after the arrival of the flight and before leaving the airport on which the bag was checked. The damaged article(s) need to be presented for inspection at the airport where Buraq Air personnel are responsible for the final resolution of your damage claim.

For updates on missing/delayed baggage during the first 5 days after the flight call the Buraq Main office
HelpDesk: 218 21 3500821 / 3510016

If your baggage has been missing for longer than 5 days, write or call:

Buraq Air
Traffic Section
Mitiga International Airport. Tripoli-Libya

What are Buraq Air Liability Limitations for lost baggage?
Items not covered in our limit of liability include, but are not limited to: camera equipment, jewelry, computers, cash (whether checked or carry-on), antiques, artwork, books and documents, china, videos, optical equipment or any other similar items. Passengers should carry these items with them.

I have a refundable Buraq Air ticket that I am not going to be able to use. How can I obtain a refund?
If you purchased your tickets directly from Buraq Air, you can submit your request via our our main offices or reservation agents. You may also take them to the nearest airport location or one of our Travel Centers. They will be able to issue a refund. If you purchased your ticket from a travel agent, please contact them to arrange a refund. Travel agents can issue refunds for tickets purchased through them.

Refunds will be processed back to the original form of payment. Cash or checks cannot be issued if the ticket was purchased with a credit card. If you purchased your tickets with cash or a check, your refund will be processed within 20 business days upon the receipt of your claim by Buraq Air Passenger Refund Services.

I purchased a nonrefundable ticket, but my travel plans changed. Can I get a refund?
The same rules for refundable tickets will apply.

I have a nonrefundable Buraq Air ticket that I won't use. Can I use it toward the purchase of a new ticket?
Subject to certain restrictions and fees defined in the rules of the fare, the value of a wholly unused nonrefundable ticket may be used toward the purchase of a new ticket. Travel on such reissued tickets (or subsequently reissued tickets) must commence no later than one year from the date of issue of the original ticket.

For partially used tickets the residual value may be used toward the purchase of a new ticket. The residual value will be the difference between the fare paid and the fare for the transportation actually used as determined by the applicable rules less any fees or penalties defined in the rules of the fare that was purchased. All travel on such reissued tickets (or subsequently reissued tickets) must be completed no more than one year from the first date of travel on the original ticket or sooner if required by the tickets' fare rules.

However, the itinerary for any unused or partially used nonrefundable ticket must be canceled before the ticketed departure time of the first unused coupon, or the ticket will lose any remaining value and cannot be used for travel or reissue.

Requests for changes should be directed to our Reservations personnel, while requests for refunds may be handled by our Passenger Refunds office, please consult the respective entity where the ticket was purchased.

I have lost my ticket. What do I do now?
It depends on if you have a refundable or nonrefundable ticket. After the original travel date, you will need to purchase another nonrefundable ticket and complete your travel on Buraq Air within one year from the original date of travel. After you have traveled, obtain the Lost Ticket Application as detailed above, complete the application and forward it to the address listed on the form (or submit online). There is a 90-day waiting period from the date we receive the application before a refund will be issued. If, at the end of the 90-day period, the ticket has not been used or refunded, a refund will be issued less a processing fee.

All Lost Ticket Applications must be submitted for refund consideration within thirteen (13) months of the original sale date of the lost ticket.

How is my privacy protected?
Your privacy is important to us. We protect your online information in the same way we protect our passenger information obtained through telephone reservations. The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy.

What information do you collect and how do you use it?
When visiting BuraqAir.com, we may ask for contact information, such as return email addresses to answer the email we receive. Such information is not used for any other purpose and is not shared with outside parties.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

What is Buraq Air commitment to data security?
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.